Last Updated: August 2025
1. Introduction
Welcome to CustomCare MD (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website customcaremd.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
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Personally Identifiable Information (PII): Information such as your name, email address, and telephone number that you voluntarily give to us when you fill out a contact form or request information.
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Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
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Cookies: We may use cookies to help customize the Site and improve your experience. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
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Respond to your inquiries and requests.
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Send you a newsletter or other marketing communications that you have opted-in to receive.
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Monitor and analyze usage and trends to improve your experience with the Site.
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Maintain the security and operation of our website.
4. Health Insurance Portability and Accountability Act (HIPAA)
As a medical practice, we are dedicated to protecting the privacy and security of your Protected Health Information (PHI).
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This Website: The information collected through the public-facing areas of this website (like a general contact form) is not considered PHI. Please DO NOT submit sensitive medical or health information through our general contact forms.
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Patient Portal: Any PHI is handled exclusively through our secure, HIPAA-compliant Patient Portal, which has its own terms of use and privacy notices.
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Notice of Privacy Practices (NPP): Our detailed practices concerning your PHI are described in our Notice of Privacy Practices, which will be provided to you when you become a patient of our practice, as required by law.
5. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. We have implemented industry-standard security measures, such as Secure Sockets Layer () technology, to protect the data you provide to us. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Third-Party Websites
The Site may contain links to third-party websites and applications of interest. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
8. Children’s Privacy
This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
CustomCare MD
info@customcaremd.com
216-382-8000