Integrated & Physician-Led Services

Personalized primary care without crowded waiting rooms or fragmented communication.

The Membership Experience

Membership at CustomCare MD provides the assurance that your physician knows you well and is consistently available to guide your care. It is an experience free from crowded waiting rooms, rushed appointments, and fragmented communication. Our services are carefully integrated to create a responsive and individualized healthcare journey.

Core Services

Personalized
Primary & ACUTE Care

We manage everything from chronic conditions such as diabetes or hypertension to acute illnesses with a consistent, informed, and personalized approach. Appointments are scheduled for a minimum of 30 minutes, allowing for a thorough and comprehensive evaluation of all health concerns.

Advanced Preventive Health & Screenings

Our approach to medicine is proactively preventive. Annual physicals can extend up to two hours, providing time to review medical history, lifestyle factors, and long-term wellness planning. We integrate advanced diagnostic tools where appropriate, including coronary calcium scoring and Multi-Cancer Early Detection (MCED) blood tests.

Dedicated Care Coordination & Advocacy

We serve as your centralized clinical advocate, ensuring that every aspect of your care is integrated and managed. Our team coordinates directly with specialists and hospitals on your behalf, so you are never left to navigate the system alone.

The CustomCare MD Model vs. Traditional Care

Feature	Our Concierge Practice	Traditional Practice
Patient Panel Size	Deliberately limited to approximately 500 patients per physician to provide highly personalized attention.	Often exceeds 2,500 patients per physician, resulting in time constraints and reduced continuity.
Appointment Length	Follow-ups are scheduled for 30 minutes; new patient physicals may extend up to 2 hours.	Routine visits are commonly limited to 10–20 minutes.
Access to Physician	24/7 direct access to your physician via personal cell and email for urgent concerns.	Communication typically goes through office staff or patient portals; after-hours care is routed to an on-call provider.
Wait Times	Appointments run on time with virtually no waiting.	Wait times for appointments and in-office delays are common.
Philosophy of Care	Proactive, preventive, and relational, focused on long-term wellness and partnership.	Often reactive and transactional, focused on managing illness in brief encounters.
Care Coordination	Physician-led advocacy, managing referrals and ensuring seamless communication with specialists.	Patients are frequently required to coordinate their own specialist care.

Specialized In-House Services

Executive & Travel Medicine

Pre-travel consultations and Yellow Fever vaccinations available in-office. Dr. Tomm is certified in Travel Medicine.

Wellness & Weight Management

We support weight goals with holistic strategies, medication when appropriate, and guidance from dietitians.

In-Office Diagnostics and Immunizations

Blood draws done in-house. Vaccines include flu, shingles, RSV, and pneumonia.